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Bespoke software · Connected operations

Good software makes the whole business work better.

We build customer platforms, staff workspaces and the connections between them. From the first enquiry to the last handover, the right information stays with the work.

Build. Connect. Orchestrate. Optimise.

Build

A customer journey and the staff tools needed to fulfil it.

Connect

The records and actions that currently live in separate systems.

Orchestrate

Clear ownership for the next step, including review and exceptions.

Optimise

Use actual enquiries, outcomes and failures to choose the next improvement.

The website is only the beginning.

A customer submits a request. Someone reviews it, checks another system and follows up. When those steps live in separate places, the team spends its time chasing information.

We design the public experience and the workspace behind it together. Keep the tools that work; connect the gaps; give every handover a clear owner.

Products and platforms we have built

From driver apps and garage SaaS to healthcare, membership and business marketplaces. See real product screens and how each system works.

AutoModu public homepage
Built platform

AutoModu

Software delivered by Soft Innovation

Automotive services

A UK vehicle platform for driver checks, garage discovery and service requests, connected to the workspace that manages enquiries and follow-up.

  • Driver tools
  • Garage discovery
  • Bookings and business workspace
Explore AutoModu →
AutoModu garage business workspace
Built SaaS platform

AutoModu for Business

AutoModu product · connected business workspace

Automotive SaaS and garage operations

Garage software connecting lead generation, CRM, calls and email, customer follow-up, reviews, campaigns and supervised digital employees.

  • Lead generation and CRM
  • Customer care across email and calls
  • Remote help with human control
Explore AutoModu for Business →
AutoModu garage reviews and reputation dashboard
Built platform feature

AutoModu Reviews

AutoModu product · garage review and reputation tools

Automotive reviews and reputation

An automotive review platform helping drivers compare garage feedback and helping service businesses moderate and answer reviews.

  • Garage review board
  • Ratings and reputation
  • Moderation workflow
Explore AutoModu Reviews →
DashScan warning-light scan on an iPhone
Built mobile app

DashScan

AutoModu product · dashscan.automodu.com

Automotive mobile app

A mobile AutoModu app for photographing dashboard warnings, completing a guided vehicle check and finding an informed next step.

  • Warning-light scan
  • Guided vehicle check
  • Language choice
Explore DashScan →
Handover marketplace home on a mobile phone
Built marketplace

Handover

AutoModu product · handover.automodu.com

Automotive business marketplace

A UK marketplace for buying and selling garages and automotive businesses, with seller-controlled information sharing and mobile listings.

  • Business listings
  • Buyer discovery
  • Seller-controlled disclosure
Explore Handover →
IPCN public homepage
Built platform

IPCN

Client project · phased delivery

Membership and pharmacy networks

A pharmacy-network membership platform for structured applications, linked pharmacy records, staff review, agreements and follow-up.

  • Public website and CMS
  • Structured applications
  • Member records and staff review
Explore IPCN →
QuickMeds online pharmacy homepage
Built solution · operating architecture

QuickMeds

Built solution and operating architecture

Online pharmacy operations

An online pharmacy operating model connecting request intake, pharmacist review, dispensing, packing, dispatch and exception handling.

  • Service discovery and request
  • Request completeness
  • Pharmacist review
Explore QuickMeds →
Clinic Hub public healthcare directory
Built platform

Clinic Hub

Soft Innovation product · clinic-hub.co.uk

UK private healthcare directory

Clinic Hub is a UK directory for finding private pharmacies and healthcare services by postcode, with provider profiles and listing management.

  • Postcode and service search
  • Public provider profiles
  • Provider workspace
Explore Clinic Hub →

From a request to a recorded result

  1. Observe

    An enquiry arrives, a status changes or a task fails.

  2. Understand

    Read the relevant customer, job and conversation record.

  3. Decide

    Choose the permitted next step or ask the responsible person.

  4. Act

    Update the record, route the task or send the agreed message.

  5. Prove

    Record whether the action completed and what still needs attention.

  6. Improve

    Use those outcomes to fix the next bottleneck.

Start with a conversation.

Tyanko Latev · Founder and CEO

Tell us what your team is trying to do and where the current tools get in the way. We start by understanding that work, then agree a useful first step.

What needs to work better?

Bring us the difficult handover, the crowded inbox or the system your team has outgrown. We will help you define the next step.